Privacy Policy

1. Introduction

Crystal Heart® Visions Ltd ("we", "us", "our", or "Company") operates the Crystal Heart® Psychics platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using Crystal Heart® Psychics, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

• Name, email address, and contact information
• Payment information (processed securely via Stripe, PayPal, or Cash App)
• Account registration details
• Communication preferences
• Reading history and call session details
• Feedback, testimonials, and user-generated content

Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Location data (approximate, non-precise)

Information from Third Parties

We may receive information about you from payment processors, analytics providers, and communication services.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Services
• To process payments and complete transactions
• To send service-related announcements and updates
• To respond to your inquiries and customer support requests
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations
• To personalise your experience and content recommendations
• For marketing and promotional purposes (with your consent)
• To analyse usage patterns and improve user experience

4. Your Data Rights (GDPR Compliance)

If you are located in the European Union, United Kingdom, or other jurisdictions with similar privacy laws, you have the following rights:

• Right of Access: Request a copy of personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (with exceptions)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured, portable format
• Right to Object: Opt-out of marketing communications and certain processing
• Right to Withdraw Consent: Revoke consent at any time without affecting lawfulness of prior processing
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at info@crystalheartpsychics.com. We will respond within 30 days.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. By using our Services, you consent to the storage and access of cookies on your device.

Types of Cookies We Use:

• Essential Cookies: Required for core functionality (authentication, security)
• Performance Cookies: Help us understand how users interact with our site
• Marketing Cookies: Track conversion and personalise advertising (requires consent)
• Preference Cookies: Remember your settings and preferences

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Sharing Your Information

We may share your information with:

• Payment processors (Stripe, PayPal, Cash App)
• Service providers and contractors
• Legal authorities when required by law
• Psychic readers (call session details and contact information)

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

8. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Call session records are retained for 7 years for financial and legal compliance. Account data is retained until you request deletion or close your account.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.